Information We Collect

When you interact with elenthyros, we collect different types of information depending on how you use our services. We only collect what's necessary to provide you with effective budget negotiation support.

Personal Identification Information

This includes your name, email address, phone number, and business details. We collect this when you sign up for our services, request a consultation, or contact our support team. If you're working with us on budget negotiations, we'll also need information about your financial situation—but only what's relevant to helping you.

Usage and Technical Information

Our systems automatically collect information about how you use our website and services. This includes your IP address, browser type, device information, and pages you visit. We use this data to improve our platform and understand which features are most helpful.

Financial Information

When working on budget negotiations, we collect relevant financial data about your business or personal situation. This might include income information, existing budget structures, or spending patterns. We only collect what's necessary for the specific negotiation work we're doing together.

How We Use Your Information

Your information serves specific purposes, and we don't use it for anything beyond what's necessary to deliver our services and run our business responsibly.

• Providing budget negotiation services and personalized consultation
• Communicating with you about your account, services, and appointments
• Processing payments and maintaining financial records as required by Australian law
• Improving our services based on usage patterns and feedback
• Sending relevant updates about our services (you can opt out anytime)
• Protecting against fraud and maintaining platform security
• Complying with legal obligations under Australian regulations

Data Storage and Security

We store your information on secure servers located in Australia, which means your data is subject to Australian privacy laws. Our security measures include encryption, regular security audits, and restricted access protocols.

Security Measures

All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols. We use secure, password-protected databases with multi-factor authentication for staff access. Our team receives regular training on data protection and privacy practices.

While we take security seriously, no system is completely foolproof. We can't guarantee absolute security, but we commit to maintaining industry-standard protections and notifying you promptly if any breach affects your data.

Data Retention

We keep your personal information for as long as you're an active client, plus seven years afterward to comply with Australian tax and financial record requirements. After that period, we securely delete your data unless we have a legitimate reason to retain specific information longer.

Sharing Your Information

We don't share your personal information widely. When we do share data, it's limited to specific situations where it's necessary for our services or required by law.

All third parties we work with are contractually obligated to protect your information and use it only for the specific purposes we've authorized. We vet our partners carefully and require them to maintain security standards comparable to our own.

Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 and Australian Privacy Principles, you have specific rights regarding your personal information. We respect these rights and make it straightforward for you to exercise them.

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request, free of charge for the first request each year. Subsequent requests may incur a reasonable administrative fee.

Correct Your Information

If you notice any inaccuracies in your personal information, let us know and we'll update it promptly. You can often make these changes yourself through your account settings.

Delete Your Information

You can request deletion of your personal information, though we may need to retain certain data to comply with legal obligations. When legally permissible, we'll delete your information within 60 days of your request. Some anonymized data may remain in our systems for statistical purposes.

Object to Processing

You can object to how we process your information in specific situations. For example, you can opt out of marketing communications while continuing to use our services.

Lodge a Complaint

If you believe we've mishandled your personal information, you can lodge a complaint with us directly. We'll investigate and respond within 30 days. If you're not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and improve your experience. Most are essential for basic functionality, while others help us understand how people use our site.

Types of Cookies We Use

Essential cookies keep you logged in and remember your preferences during your session. Analytics cookies help us understand which pages are most useful and where people encounter problems. We don't use advertising cookies or tracking technologies that follow you across other websites.

You can control cookie settings through your browser preferences. Blocking essential cookies may affect your ability to use certain features of our site.

International Data Transfers

We primarily store data within Australia. In limited cases, some data may be processed by service providers with servers in other countries. When this happens, we ensure those providers meet Australian privacy standards through contractual agreements and appropriate safeguards.

If you're accessing our services from outside Australia, your information will be transferred to and processed in Australia, where different data protection laws may apply.

Children's Privacy

Our services aren't designed for people under 18, and we don't knowingly collect information from children. If we discover we've inadvertently collected information from someone under 18, we'll delete it promptly.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a notice on our website at least 30 days before the changes take effect.

The date at the top of this policy shows when it was last updated. We encourage you to review it occasionally to stay informed about how we protect your information.

Third-Party Links

Our website may contain links to external sites we don't control. This privacy policy doesn't cover those sites—they have their own privacy practices. We encourage you to read the privacy policies of any external sites you visit.